The collection from store service is free of charge.
For collection at UK stores, please allow up to five working days from the day of order for your order to arrive in-store. We will email you to let you know when it is ready for collection.
During public holidays, these periods may vary slightly.
Please bring a print out of your notification email when you collect your order.
The delivery options currently available to You are as follows:
| Delivery Option | Service | Location | Price | Notes |
|---|---|---|---|---|
| UK Deliveries | ||||
| Standard 3-7 Days | Mon – Fri 9am – 6pm | Mainland United Kingdom only | £5.50 | Order before noon |
| Next Day | Mon – Fri 8am – 6pm | Mainland United Kingdom only | £7.50 | Order before noon. If you order before 12 noon on any working day your order will be delivered on the next working day. If you order after 12 noon on any working day your order will be delivered on the second working day. |
| Next Day AM | Mon – Fri 8am – 12 noon | Mainland United Kingdom only | £8.50 | Order before noon. If you order before 12 noon on any working day your order will be delivered before noon on the next working day. If you order after 12 noon on any working day your order will be delivered before noon on the second working day. |
| Saturday anytime | Saturday 8am – 6pm | Mainland United Kingdom only | £15.00 | Order before noon on Friday for guaranteed delivery on the following Saturday. Otherwise we will deliver on Saturday the following week. |
| Other Deliveries | ||||
| Scottish Highlands & Islands | 3-7 Day service | Channel Islands, the Isle of Man, the Scottish Islands and the Isle of Wight | £5.50 | Order before noon for delivery in 3-7 working days. Ordering after noon will result in delivery in 4-8 working days |
| Northern Ireland | 3-7 Day service | Northern Ireland only | £5.50 | Order before noon for delivery in 3-7 working days. Ordering after noon will result in delivery in 4-8 working days |
| Eire | 3-7 Day service | Eire only | £5.50 | Order before noon for delivery in 3-7 working days. Ordering after noon will result in delivery in 4-8 working days |
Please note: Working days exclude Saturdays, Sundays and all Bank Holidays. Next Day services ordered on a Saturday, Sunday or Bank Holidays will be delivered on the second working day following your order.
Please note: A signature is required from You when Your order is delivered. Orders will only be delivered to the address You have stated when placing Your order. Harvey Nichols cannot be held responsible for any inaccurate addresses provided to Us.
In very rare circumstances We may not be able to fulfil Your order. Should We experience any problems with the availability of Your order, We will let You know as soon as possible.
Whilst We will use all reasonable endeavours to meet the timescales of Your delivery option We may sometimes experience delays because of unforeseen circumstances and We therefore cannot accept any liability for any delays or non-delivery.
Please note: We regret that we are unable to deliver to British Forces Posted Overseas (BFPO) addresses at this time.
Please note: We will not deliver to forwarding addresses or Post Office boxes due to the risk of fraud. This is for the protection of all our customers.
Missed Delivery
We will leave a card explaining that Our chosen carrier has attempted to deliver Your goods and that You should arrange an alternative delivery time. You will need to contact the carrier directly to arrange for re-delivery. The carrier’s number can be found on the card. If You do not contact the carrier, they will automatically attempt to re-deliver, usually the next day.
When placing Your order, if You have ticked the box to receive an SMS notification of delivery, a text message will be sent to You on the morning that You are due to receive Your parcel. This will invite a response from You to either confirm the arrangement or to request a deferred delivery day via SMS directly with the carrier. If the carrier does not receive a response the parcel will be delivered according to the delivery option You originally selected.