If You have provided Us with a valid e-mail address We will send You an order acknowledgement e-mail detailing the Products You have ordered. This is not an order confirmation or order acceptance from Us. Our acceptance of Your order will take place upon despatch of the Product(s) ordered. On despatch of Your order we will send You an order confirmation e-mail. Please refer to the Order Cancellations & Amendment section of our Conditions for further information.
If You are placing an order through Our web customer services team by telephone, fax or post because You do not have an e-mail address We will send a written order acknowledgement letter to Your billing address through the post and any subsequent written communications to You will also be made by post. We reserve the right to contact You by telephone to confirm Your order details and to manage any issues relating to the delivery of Your order.
Non-acceptance of an order may be a result of one of the following:
• The product You ordered being unavailable from stock
• Our inability to obtain authorisation for payment or a problem receiving Your payment
• The identification of a pricing or Product description error
• Your failing to meet the eligibility to order criteria as set out in the Conditions
If there are any problems with Your order, You will be contacted by Our web customer services team as soon as possible.
We reserve the right to reject any offer to purchase by You at any time.